Refund policy
At Tiny Dreamers, we make many of our products especially for you. Because our personalised pieces are made to order, we have a few different policies depending on the reason for your return.
Change of mind
We want you to love your Tiny Dreamers order, but personalised and custom-made products are not eligible for change-of-mind returns or exchanges because they are made specifically to your requirements. This does not affect your rights if a product is faulty, damaged, incorrectly made or otherwise doesn’t meet applicable consumer guarantees.
Please take care when checking your order details before placing your order, particularly the spelling of names and your colour selections.
For non-personalised products, we offer a 14-day change-of-mind return period. Please contact us within 14 days of receiving your order if you would like to request a return. Items must be unused, in their original condition and packaging, and suitable for resale. This change-of-mind policy does not affect your rights under the New Zealand Consumer Guarantees Act or other applicable law.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Faulty, damaged or incorrect orders
We carefully check and package every order before it leaves us, but occasionally things can go wrong.
If your order arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible at tinydreamers@foundcreative.nz with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging where relevant
We’ll assess the issue and work with you to arrange an appropriate remedy, which may include a replacement, repair or refund.
This does not affect your rights under the New Zealand Consumer Guarantees Act or any other rights you may have under New Zealand law.
Incorrect personalised details
Because personalised products are made using the details entered at checkout, please carefully check your name spelling, colour choices and other customisation details before completing your order.
If we have made your product incorrectly compared with the details provided in your order, please contact us and we’ll make it right.
If incorrect information was entered when placing the order, please contact us as soon as possible. If production has not yet started, we’ll do our best to make the requested change. Once a personalised product has entered production, changes may no longer be possible.
Cancellations
If you need to cancel or change an order, please contact us as soon as possible at tinydreamers@foundcreative.nz.
Because many of our products are made to order, we may not be able to make changes once production has started.
Refunds
Where a refund is approved, we’ll process it using the original payment method where possible.
The time it takes for a refund to appear in your account can vary depending on your bank or payment provider.
How to contact us
For any questions about returns, refunds or your order, please contact:
Tiny Dreamers Club
0211096754
tinydreamers@foundcreative.nz
All returns need to be sent to 15 Porana Road, Glenfield, Auckland 0627.
Unfortunately, we cannot accept returns on sale items or gift cards.